Branch Manager

Position Summary

The Branch Manager plays a crucial role in overseeing the daily operations of a Texas Tech CU branch. Their responsibilities encompass various aspects of branch management, including member service, staff supervision, financial oversight, and regulatory compliance. The Branch Manager also has a heart for leadership and knows how to motivate, support, and empower their team.

Duties & Responsibilities

• Actively support and promote Texas Tech CU’s core values of trust, respect, excellence, kindness, and stewardship
• Serve members and employees pleasantly and professionally.
• Supervise, train, and motivate branch’s Personal Banker team and serve as their technical and procedural resource.
• Set performance goals and provide ongoing feedback and coaching to ensure established goals are met.
• Ensure an exceptional level of member service by resolving escalated member inquiries, concerns, and issues promptly.
• Foster member relationships by identifying financial needs and offering appropriate products and services.
• Oversee daily branch operations, including cash management, account opening and maintenance, and end-of-day balancing.
• Monitor branch financial performance and work to achieve established goals related to deposit growth and fee income.
• Implement cost-control measures to maintain branch profitability.
• Ensure compliance with all relevant federal and state regulations.
• Implement and enforce internal policies and procedures to minimize risk and maintain branch security.
• Assist in the development of marketing strategies to promote branch products and services.
• Participate in events and outreach to attract new members and enhance Texas Tech CU’s presence in the community.
• Prepare reports on branch performance, including operational metrics and member feedback.
• Maintain current and comprehensive knowledge on all related policies, procedures, rules, and regulations to minimize CIP and loan exceptions and protect member information.
• Identify opportunities for process improvement and efficiency enhancements.
• Monitor inventory levels and request replenishment of branch supplies
• Report any building maintenance or cleanliness issues.

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Skills & Qualifications

• Previous experience in the financial services industry in a supervisory or management role preferred.
• Strong knowledge of credit union operations, financial regulations, and compliance.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously, excellent attention to detail.
• Dedication to achieving organizational efficiency.
• Ability to lift up to 50lbs and is comfortable sitting or standing for an extended period of time.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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